Shipping Policy
Processing Your Order
Once your order is successfully placed, it will be processed promptly and shipped according to the delivery option selected during checkout.
Delivery Partner
All orders are delivered through our trusted shipping partners. Once your order has been dispatched, you will receive the delivery partner details, tracking information, and estimated delivery date via SMS and/or email.
Damaged Products
If your order arrives in a damaged or defective condition, please notify us immediately upon delivery. We will arrange for a replacement or refund after verifying the issue. Damage claims reported more than 30 minutes after delivery may not be eligible for replacement or refund.
Order Cancellation
Orders cancelled before they are dispatched are eligible for a full refund. Once the order has been shipped, cancellation requests cannot be accepted.
Delivery Delays
Delivery timelines vary depending on your location and will be communicated once your order is confirmed. While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, transportation issues, or other unavoidable events may occasionally cause delays.
Contact Us
For any questions regarding shipping, returns, or order status, please contact our customer support team. We are available Monday to Saturday, 9:00 AM to 9:00 PM to assist you.